Effective Date: 02/24/2026
Graceful Adult Day Health Program ("Graceful," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, enroll in our program, or interact with our adult day health services.
By using our services, you agree to the terms of this Privacy Policy.
All the below categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
1. Information We Collect
We may collect the following types of information:
Personal Information:
Name, address, email address, phone number, date of birth, emergency contact details, and other identifying information.
Health Information:
Medical history, physician information, medications, diagnoses, care plans, insurance information, and other health-related details necessary to provide adult day health services. This information may be protected under applicable health privacy laws.
Billing and Payment Information:
Insurance details, Medicaid/Medicare information (if applicable), and payment information. Payments are processed securely, and we do not store full credit card details.
Usage Data (Website):
IP address, browser type, device information, and information about how you interact with our website.
2. How We Use Your Information
We use the information collected to:
- Provide safe and appropriate adult day health services.
- Develop and manage individualized care plans.
- Communicate with participants, families, caregivers, and authorized representatives.
- Coordinate with healthcare providers and insurance entities as permitted by law.
- Process payments and manage billing.
- Improve our programs, services, and website.
- Comply with legal and regulatory requirements.
3. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information.
We may share information only in the following circumstances:
With Healthcare Providers:
To coordinate care and ensure participant safety.
With Service Providers:
Trusted third parties who assist with billing, payment processing, IT support, transportation coordination, or administrative services.
For Legal and Regulatory Reasons:
When required by law, regulation, court order, or government request, or to protect the rights, safety, and property of Graceful Adult Day Health Program, our participants, or others.
With Your Consent:
When you authorize us in writing to share specific information.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal and health information from unauthorized access, disclosure, alteration, or misuse. Despite our efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal and health information only as long as necessary to provide services, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. You may request deletion of certain information by contacting us, subject to applicable legal obligations.
6. Your Rights
Depending on applicable laws, you may have the right to:
- Access and request a copy of your personal or health information.
- Request corrections or updates to inaccurate information.
- Request restrictions on certain uses or disclosures.
- Request deletion of your information, subject to legal and regulatory requirements.
- opt out of marketing communications at any time.
- To exercise your rights, please contact us using the information below.
7. HIPAA Compliance
Graceful Adult Day Health Program complies with applicable federal and state health privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable. Protected Health Information (PHI) is handled in accordance with these regulations.
8. International Users
Our services are intended for individuals located in the United States. If you access our website from outside the U.S., please note that your information may be processed and stored in the United States, where privacy laws may differ from those in your country.
9. Children’s Privacy
Our services are not directed to individuals under 18 years of age unless enrolled in a qualifying adult day health program as permitted by law. We do not knowingly collect information from minors outside of lawful program participation.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Effective Date.” Continued use of our services after updates constitutes acceptance of the revised Policy.
11. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Graceful Adult Day Health Program
550 Turpike Street, Canton, Massachusetts
857-855-7235